Knowledge Manager, Business

Who You’ll Work With You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment.

When you join Design Group as a Manager, Knowledge, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world’s leading companies solve their most difficult problems. You will join our Architecture + Engineering + Construction (AEC) Business and partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

• Create and execute a Knowledge Management strategy for BW Design Group’s Architecture + Engineering + Construction (AEC) Business that connects BW Design Group professionals to relevant and timely firm, opportunity, practice, project data and information and serve as the primary contact for the AEC Business regarding people, pursuit, project metrics, tools, technologies, and reporting.
• Identify and own opportunities to innovate with People and Project data across the AEC Business.
• Support Client Relationship leaders, Regional teams, Market Sector teams, Marketing team, and Commercial leaders to identify and prioritize Knowledge Management needs.
• Partner with Client Relationship leaders, Market Sector leaders, Regional leaders, and Marketing leaders to identify reporting and data requirements, and build custom reports, as needed.
• Build and curate a library of project data and digital assets. Own responsibility for the quality and quantity of project data and digital assets captured in BW Design Group’s Intranet/Digital Library and other internal/external software applications/resources.
• Implement and manage processes and training so BW Design Group professionals and teams can support their own knowledge management needs on a self-service basis.
• Participate in weekly and monthly calls with AEC, Market Sector, Marketing, Business Applications teams and other Knowledge Managers to provide updates on data management progress, needs, etc.
• Collaborate with stakeholders to develop long-term knowledge management strategy and identify gaps in our information resources and tools.

• Bachelor's Degree or higher in Management Information Systems, Library Sciences, Marketing, or other related field.
• Overall experience of around 5 years with a minimum of 2 years of experience in a similar role, preferably at an architecture, engineering, and/or construction firm.
• Detailed knowledge of marketing and analytics technologies.
• Strong knowledge of typical and key project, client, and pursuit information for design and construction firms.
• Ability to build and maintain large data sets in Excel.
• Ability to create custom Tableau or Power
  
  BI dashboards a plus.
• Experience with client relationship/opportunity management software preferred.
• Strong oral and written communication skills – must have the ability to effectively communicate in a clear and concise manner.
• Experience communicating analysis and fielding questions from executive team members.
• Ability to think through complex problems, determine proper analytical processes and procedures, independently derive conclusions and present results to the team.
• Detail-oriented and exceptionally organized.
• Able to multi-task, prioritize, and manage multiple projects in a fast-paced ambiguous environment.