Client Account Representative

At Captura Hall, we believe that every event tells a story. Located in the heart of Saint Louis, MO, we are a premier venue and event management company specializing in creating unforgettable experiences for corporate, social, and community gatherings. With a dedicated team and a passion for excellence, we provide comprehensive event planning services that bring visions to life.

Job Description

Captura Hall is seeking a professional and motivated Client Account Representative to join our team in Saint Louis, MO. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met and exceeded. You will work closely with internal departments to deliver exceptional service and support, while identifying opportunities to strengthen relationships and contribute to business growth.

Responsibilities

Manage and maintain client accounts with professionalism and attention to detail

Serve as the main liaison between clients and internal teams

Address client inquiries and resolve issues in a timely and efficient manner

Track client satisfaction and implement improvements where necessary

Assist in developing account strategies that align with client goals

Monitor project timelines and ensure deliverables are met

Generate reports and updates on account performance

Collaborate with sales and marketing teams to identify upselling opportunities

Qualifications

Bachelor’s degree in Business, Communications, or a related field preferred

1-3 years of experience in account management or client services

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and manage time effectively

Proficient in Microsoft Office Suite and CRM software

Positive attitude and a proactive approach to client satisfaction

Competitive salary ($58,000 - $64,000 annually)

Opportunities for professional growth and career advancement

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and development programs

Supportive team environment and inclusive workplace culture