Support Specialist

Job Title:

Support Specialist

Department:
Day School

Employment Status:
Full-Time

Pay: $18-$20/hr

Hours:

11:00 a.m.

- 7:30 p.m.

Benefits: 403b, Earned Sick and Safe Time (ESST), Vacation, Personal Days, Medical, Dental, Health Savings Account (HSA), Flexible Spending Account (FSA), Long Term Disability, Voluntary Short Term Disability, Voluntary Life and AD&D, Basic Life Insurance.

The Support Specialist is a benefit-eligible position at Groves Learning Organization that supports the organization and follows all established procedures to ensure the continuity of organization operations, following the mission, vision, and philosophy of GLO.

Groves Learning Organization (GLO) is a nonprofit educational ecosystem that empowers each and every unique learner to discover their brilliance. GLO is a beacon of learning, illuminating the path to literacy for all students. We have a rich history of supporting bright students who struggle with learning disabilities and attention disorders, as well as promoting evidence-based literacy instruction for all.

• Lunch periods
• Hall and lobby monitoring duty

Performs the front desk duties of the Front Desk Attendant position for breaks and back-up:

• Greets students, staff, and visitors and presents a friendly and professional image of GLO at all times.
• Follows all established procedures regarding visitor and student sign-in and visitor badges:
  • Check-in all visitors using the Raptor System and issues visitor badges.
  • Monitor all visitors while they are in the building.
  • Check visitors out when they leave.
• Remain at the front desk through all assigned hours until relief staff arrive;
  Does not abandon the front desk.
• Provide assistance to visitors, staff, and students.
• Maintains confidentiality regarding student and visitor issues.
• Contacts management and/or law enforcement or paramedics when serious incidents or accidents occur.
• Protects GLO property, assets, students, faculty, staff, and visitors from intrusion, safety and fire hazards, and other security-related situations:
  • Monitor the security cameras - monitor the main screen and all video cameras at all times
  • Remains alert and vigilant and constantly monitor the premises. This includes being alert and attentive, as well as avoiding distractions such as the use of personal cell phones and computer usage.
  • Monitor halls and the flow of students that are going in and out of the building:
    • Notify the office and or any administrator when a student leaves the building to make sure they have permission.
    • Monitors all doors
• Performs rounds – walks around the perimeter of the building (interior & exterior) monitoring for safety.

Performs miscellaneous projects and completes various tasks as requested by Director of Security and Risk Management.

• High School Diploma or equivalent required.
• 1-2 years of previous experience working with school-age children required.

• Ability to be adaptable to changing circumstances
• Ability to communicate effectively with students.
• Ability to provide positive and effective supervision.
• Knowledge of and sensitivity to special needs of students.
• Able to treat each student with respect, fairness, flexibility, and in a professional manner.
• Demonstrated commitment to diversity, equity, and inclusion through continuous development, and modeling inclusive behaviors.
• Able to use appropriate technology, including MS Office software (Word and Excel), Internet, communication systems, online grading systems, and assistive technology.
• Able to select and use training/instructional methods and procedures appropriate for the situation when teaching new things.
• Able to listen to and understand information and ideas presented through spoken words, written material, multimedia, and audiovisual sources.
• Understand and maintain the confidential nature of student, organization, and employee information, including and in accordance with HIPAA regulations.

• Hear, speak and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization.
• Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.
• Frequently stand and walk to move around the building and grounds, both inside and outside, repeatedly throughout the shift.
• Apply manual dexterity and visual acuity for computer keyboarding and office equipment use and to review detailed reports and information.

• Staff members must be able to use computers, telephones, photocopiers, scanners, Smart Boards, adaptive equipment, and related office and educational equipment.

The work environment is usually indoors; however, there is exposure to inclement weather when outdoors on school grounds.

This job description does not necessarily list all the functions or…