Automotive Title Leasing Specialist

Overview

Previous vehicle title work experience at a dealership, auction or bank requested. Processes transactions, resolves an array of customer requests and provides general customer service for internal and external customers. Duties include vehicle title processing, responding to customer and partner cases, researching and providing documentation related to vehicle titling, violations, registration and MSO/MCOs. Works directly with internal and external customers via email, phone and in person, maintaining a high level of accuracy and quality within tight deadlines, and ensuring a positive customer experience.

• Contact point for Credit Leasing internal and external customers
• Process vehicle titles
• Complete work within required deadlines
• Ability to move between tasks as priorities dictate
• Ability to navigate and learn multiple software applications

• Participates in special projects and performs other duties as assigned
• Maintain a professional manner with internal and external contacts

• Basic Qualifications
• High School diploma
• 3-5 years of experience, preferably in banking or financial services, or an appropriate combination of education and experience

• General knowledge of commercial banking products and practices
• Experience providing prompt, accurate service to customers with effective communication via telephone, email and in person
• Ability to accommodate varying work and scheduling requirements to meet deadlines
• Ability to solve problems and identify when to escalate issues
• Ability to interact with and engage others at all levels
• Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel)
• Ability to work independently as well as collaboratively in a team
• Strong organizational and time management skills with ability to prioritize and multi-task
• Excellent detail and customer service orientation
• Excellent verbal and written communication and interpersonal skills
• Serves as "Mission Critical Personnel" for business continuity and reduced staffing scenarios

• Title handling/processing (Motor Vehicle Titles)
• Department:
  Leasing - Collateral Management Team
• Team size: 7 (5 FTE and 2 Contractors)
• Background:
  Motor Vehicle Title experience, Auction or Dealership working on titles
• Top skills:
  Attention to Detail, Communication, Motor Vehicle Title Processing for multiple states, organized, ability to follow direction
• Soft skills:
  
  Team oriented, Excel knowledge/proficiency, focused
• Certifications:
  
  No
• Traits to avoid:
  Poor attendance, inability to come into the office daily, unorganized

• Vehicle Title, Motor vehicle title, customer service, Excel, DMV
• Top
  
  Skills:
  
  Vehicle Title, Motor vehicle title
• Additional Qualifications:
  
  HS Diploma, 3+ years of financial services experience, Vehicle Title work experience from dealership, auction or bank, BS Degree and title experience preferred
• Experience Level: Entry Level

This is a Contract position based out of St. Louis Park, MN.

The pay range for this position is $22.00 - $25.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in St. Louis Park, MN.

This position is anticipated to close on Feb 4, 2026.

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