Store Stock Technician

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MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry‑leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long‑term customer relationships. We are looking for those who are committed to these same values.

• Follow detailed instructions to ensure high output.
• Identify, diagnose, and document hardware failure or software problems on a variety of computer or computer‑related equipment (e.g., televisions, tablets, wearable devices, computer monitors, and other computer accessories).
• Provide complete and accurate written documentation regarding diagnostics and resolutions.
• Complete assigned work orders within established time frames.
• Understand and utilize technical manuals and other support resources.
• Complete a minimum of 1.5 orders per tracked hour on average per pay period.
• Maintain minimum quality standards based on clearance item “bounce rate” or return rates.
• Return product to as near a “new in box” state prior to releasing it for sale.
• Accurately complete all service and Point of Sale transactions accurately and completely.
• Follow the Store Stock Process as documented.
• Keep up to date on retail products, current technologies, and service certifications as required by management.
• Maintain a clean and organized work area.
• Perform other duties and tasks as assigned.

Education and Experience:

• High School diploma or equivalent.

Communication and Language

Skills:

• Ability to talk and hear; read, analyze, and interpret general business periodicals, professional journals, or government regulations; write reports, business correspondence, and procedure manuals; effectively communicate information verbally in one‑on‑one and small or large group situations to customers and other Micro Center associates.

Reasoning and Mathematical:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra; define problems, collect data, establish facts, and draw valid conclusions; apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.

Physical:

• Ability to stand at least eight hours per day; reach and grasp or handle objects, tools or controls; walk, stoop or kneel and occasionally climb stairs or ladders; lift and/or move up to 25 pounds frequently, 35 pounds occasionally and 50 pounds occasionally; adjust focus; color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc.; work in conditions typical of a high technology retail environment, including moderate noise levels;
  
  work schedules that include all hours of store operation and other hours as needed.

• Medical, Dental and Vision Benefits Coverage for Regular Full‑Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401(k) Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.