Property Manager - Luxury

Property Manager - Luxury at Bigos Management, Inc.

St. Louis Park, MN – 233 Units.

Hours:

Monday to Friday, 8:30 am to 5:00 pm. Weekends as needed. Scheduled dates and hours subject to change at employer discretion.

The Property Manager – Luxury is accountable for all operational and financial aspects of a property or properties and meeting company objectives and goals in those areas. This includes ensuring the property is excelling in areas such as leasing, collections, resident relations, maintenance, personnel management, compliance with company safety programs, laws, and company policies. Ensures sound financial management, driving year‑over‑year increases in Net Operating Income (NOI), occupancy rates, and expense control.

Demonstrates an owner's mindset by proactively identifying opportunities for revenue growth, cost savings, and asset value maximization. Must be skilled in efficiently managing daily operations at high‑complexity sites, ensuring smooth coordination, swift issue resolution, and continuous operational improvement to achieve organizational goals. Supports our employee‑first culture and exemplifies our core values of relationships, development, quality, and responsibility.

• Manages the site's operations to ensure financial goals are met or exceeded.
• Supervises move‑in and move‑out process, including creating turnover schedule, performing unit inspections, and coordinating identified work.
• Regularly performs physical review of property assets, assessing appearance and condition, monitoring preventive maintenance programs, and working with maintenance team on larger‑scale projects.
• Develops and maintains positive relationships with residents, vendors, contractors, and the site team.
• Assists in onboarding process for new hires to ensure smooth integration into the team.
• Contributes to development and enhancement of training materials and programs, helping new employees quickly become productive and comfortable in their roles.
• Ensures performance is aligned with company objectives and holds existing employees accountable to operational goals, including leasing, collections, and maintenance KPIs.
• Oversees renewal process and directs team to ensure outstanding service by proactively engaging residents through satisfaction surveys and timely resolution of concerns.
• Enforces community policies according to lease agreement, maintaining a safe, respectful, and compliant living environment.
• Manages rent collection process, including follow‑up on delinquent accounts and eviction process as needed.
• Performs market research to recommend marketing and pricing strategies.
• Prepares and submits comprehensive reports to the Regional Manager, ensuring accuracy and timely delivery.
• Prepares and presents detailed financial reports with variance analysis and strategic recommendations to senior leadership.
• Fosters a culture of continuous learning by mentoring new team members, providing feedback, and guiding them through best practices.
• Participates in cross‑department collaboration, drives company‑wide initiatives, shares feedback for organizational improvement, and serves as a test pilot for new products or processes.

• High school diploma or GED required; degree in Property Management field preferred.
• Minimum of 5 years experience as a Property Manager in the multi‑family housing industry.
• 2+ years experience working with Class A, Luxury Apartments and/or multi‑site properties; experience with acquisitions preferred.
• Proven track record in managing properties that consistently meet or exceed financial key performance indicators.
• Experience with Microsoft Office, Yardi Software, and emerging technologies.
• Industry certifications such as CRM, ACRM, CAM, or CAPS preferred.
• Real Estate Licenses must not be active while working in this role.
• Fluent English (oral and written).
• Strong financial acumen with history of driving year‑over‑year increases in NOI.
• Ability to use tact, diplomacy, and courteous manner when dealing with staff, residents, and public.
• Decision‑making, problem‑solving, and time‑management skills.
• Ability to handle multiple projects or tasks…