Customer Quality Engineer

We are looking for a Customer Quality Engineer to develop, modify, apply and maintain quality standards and evaluation methods for products and processes. This role provides moderately complex statistical information for quality improvement by determining and applying testing methods and criteria. This role also coordinates and guides technical evaluations, analysis, and related data acquisition processes to ensure division quality objectives are achieved.

Worksite

Location:

St. Louis Park

Salary: $80 - 120k, if higher level experience, salary can jump up a tier. Plus profit sharing bonus of 10% average

Benefits:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a  membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Roles & Responsibilities:

• Assesses quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements methods and procedures for inspecting, testing, and evaluating the precision, reliability, and accuracy of products, processes, and production equipment.
• Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans cost estimates, and technical quality plans for proposals. Ensures that project and/or process control documentation is compliant with requirements and/or contract.
• Assesses the cost of, and determines the responsibility for, products or materials that do not meet required standards and specifications by performing statistical analyses. May establish statistical confidence by identifying sample size and acceptable error and determining levels of confidence.
• Assures the timely processing of nonconforming materials and assists in the disposition process by participating in failure analysis and corrective action investigations as a member of the Material Review Board.
• Coordinates with customers and suppliers relating to quality performance, trends and corrective action. Verifies compliance and effectiveness of the quality system by performing supplier audits and surveys. May initiate programs to improve supplier performance.
• May design or specify inspection and testing mechanisms and equipment, and conduct quality assurance tests. Develops experiments by applying factorial or other techniques as appropriate for product or process.
• Participates on product development teams to review engineering releases and changes, manufacturing methods, planning, and process specifications as it relates to product quality.
• Develops sampling plans by applying attribute, variable, and sequential sampling methods. Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality data.
• Develops statistical process controls by applying and maintaining applicable control charts. Analyzes data and trends by completing hypothesis, normal distribution, and process capability analysis tests.
• Refines and enhances products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to areas of production.
• Prepares reports by collecting, analyzing, and summarizing data and making recommendations. Compiles and writes training material and conducts training sessions on quality control activities.
• Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, benchmarking state-of-the-art practices, maintaining American Society for Quality certification, and/or participating in professional associations.
• Complies with federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions. Provides information and develops corrective action measures by interfacing with customers and regulatory agencies and assisting in internal and external audits. Shares specialized knowledge with others. Represents company on specific projects. Mentors new employees. Contributes to team effort by accomplishing related results as needed.
  
  Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement).

Required

Skills & Experience:

• Bachelors degree (BS) in Engineering or a related technical discipline.
• Must speak/understand Mandarin
• 3 years of related experience…