Delicatessen Department Manager

Job Information

Job Title: Delicatessen Manager

Department: Delicatessen

FLSA: Non-Exempt

At Hy-Vee our people are our strength. Night & Weekend Shifts Required. This position is responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. You will coordinate the delivery of the freshest and best quality product at a competitive retail price and ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; provides prompt, courteous, and efficient service and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Learns customers’ names and addresses them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for.
• Secures products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Sets retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Unloads trucks, checks-in delivered merchandise and places in appropriate storage area.
• Fills displays and works in the sales area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

High school equivalent experience and over one year of related work experience.

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.