Client Relationship Consultant ; Banker - Ashland & Lane - MO

Overview

Client Relationship Consultant 2 (Banker) – Ashland & Lovers Lane, MO at U.S. Bank. Join to apply for the Client Relationship Consultant 2 (Banker) role at U.S. Bank.

• Build relationships with clients through proactive outreach and follow-up, learning about their financial needs and banking channel preferences.
• Engage clients via in-person, appointments, and virtual interactions to provide counsel with a digital-first mindset.
• Explain and educate clients on available deposit and loan products and services; recommend solutions based on each client’s goals and needs.
• Develop collaborative partnerships with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging and self-service digital products and services to meet their financial needs.
• Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy.

• High school diploma or equivalent
• Three to four years of customer service experience
• Three to four years of sales experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively
• Experience in the financial services industry preferred

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location listed first. The actual range for the role may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

Posting may be closed earlier due to high volume of applicants.