Banking Center Manager III, St. Joseph Hilltop Banking Center, St. Joseph, MI

Overview

Position Summary Responsible for directing and overseeing a Banking Center with 60 - 100 transactions, $40 - $75 million in deposits and $1.5 - $2.5 million in consumer loans. Ensures the branch team delivers high-level customer service and the branch is operationally sound.

• Responsible for assigned Banking Center(s) daily operations and profitability.
• Conducts weekly/monthly branch sales meetings.
• Administers bank policies, procedures and regulations to maintain effective branch operations minimizing risk to the bank. Ensures losses and other risk issues are effectively managed, and financial losses are within acceptable guidelines, and all compliance requirements are met.
• Supervises, coordinates, coaches and counsels staff activities to ensure achievement of assigned goals.
• Uses customer, product and procedural knowledge to handle complex client transactions.
• Responsible for the supervision of assigned staff and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.
• Works with Regional President to set goals for referral programs with business units, insuring branch staff develops strong product and process knowledge.
• Leads sales of bank products and services to build usage, cement relationships, and migrates customers to more appropriate channels.
• Actively participates in team meetings, community events and organizations.
• Represents the bank in local community organizations.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all 1 Source University and compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.
• Performs all other duties as assigned.

• Five (5) or more years of retail banking experience preferred.
• Prior supervisory experience preferred.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• Ability to lead and motivate teams.
• Ability to listen actively in order to identify client needs and/or concerns.
• Ability to consistently deliver exceptional client service.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Problem solving and analytical ability.
• High degree of attention to detail.
• Good written and verbal communication skills.

Bachelors degree preferred.

Ability to travel to all locations as well as ability to travel overnight, as needed for meetings, projects, seminars, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment;

reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

MS Office PC, fax, phone and standard office equipment.