Phlebotomist; Traveler

The Patient Services Representative (PSR) serves as the face of the company, providing direct patient care and creating a professional, trusting, and compassionate environment. The PSR is responsible for collecting and processing clinical and forensic specimens, primarily through venipuncture, while ensuring accuracy, safety, confidentiality, and compliance with established procedures. This role may be performed in a patient service center, physician’s office, or other locations based on business needs.

• Draw quality blood samples from patients following established practices and procedures

• Prepare specimens for laboratory testing

• Explain procedures clearly to patients and create an atmosphere of trust and confidence

• Perform clinical and forensic specimen collection and processing with accuracy and professionalism

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm correct labeling in the patient’s presence

• Maintain required records and documentation accurately

• Demonstrate leadership behaviors and commitment to process excellence

• Maintain patient confidentiality and data accuracy at all times

• Perform daily duties accurately and on time under the direction of the area supervisor

• Maintain a safe, clean, and professional work environment

• Promote a positive image of the company to patients, clients, employees, and the public

• Assignment may be in a doctor’s office, patient service center, or other locations as business needs dictate

• Flexible schedule required, including weekends, holidays, on-call shifts, and overtime

• Must be able to work at multiple locations with minimal notice

• Training locations may vary based on trainer availability

• Minimum of 2–3 years of phlebotomy experience

• Excellent phlebotomy skills, including pediatric and geriatric patients

• Ability to work independently with minimal on-site supervision

• Ability to perform high-quality, error-free work in a fast-paced, high-volume environment

• Strong organizational skills with the ability to manage multiple priorities

• Superior customer service and communication skills

• Ability to make sound decisions based on established procedures and good judgment

• Willingness to embrace change and demonstrate knowledge of the business

• Reliable transportation required (bus, Uber, or rideshare not considered reliable transportation)

• Valid driver’s license and clean driving record, if applicable

• Must arrive on time, work scheduled shifts, and stay for the full shift

• Excessive absenteeism or tardiness is not tolerated and may result in termination