Vice President, Dealer, National Retail and Tele-sales

Vice President, Dealer, National Retail and Tele-sales

Location: Toronto, ON, CA;
Edmonton, AB, CA;
Calgary, AB, CA;
Vancouver, BC, CA;
Montréal, QC, CA

Status: Full Time

Schedule: Regular

The opportunity

We are seeking a dynamic and results-driven Vice President to lead the progression of our consumer sales transformation and drive significant revenue growth for TELUS Consumer Solutions (TCS). This role requires a strong, results oriented sales leader with exceptional partner management skills and proven ability to scale revenue through partner programs and account expansion.

What you will do

Scope

• Manage and grow relationships with consumer and small business independent dealers
• Build and maintain strategic partnerships with existing major retail partners and distribution channels
• Support inbound and outbound telesales functions across domestic and international campuses

Sales Leadership & Strategy

• Lead, mentor, and develop a high-performing consumer sales team to meet and exceed sales targets (volume and value) across multiple products and segments
• Institutionalize sales processes, methodologies, and best practices that drive consistent, repeatable results across partners
• Collaborate with product, marketing, and customer success teams to ensure aligned go-to-market strategies
• Develop and implement territory planning and account segmentation strategies
• Drive telesales performance by campaign and campus by delivering systematic improvements in each stage of the telesales value chain

Revenue Growth & Expansion

• Establish and deliver clear account plans by partner which demonstrably increase TELUS share across all TELUS products and services and segments
• Implement upselling and cross-selling strategies to maximize total billable revenue customer lifetime value growth across each partner’s book of business
• Identify and execute new business opportunities within existing accounts through product expansion, service additions, and enhanced offerings
• Drive quality growth with an emphasis on sales order quality, customer experience and cost to serve

What you bring

Experience & Background

• 10+ years of progressive sales leadership experience, preferably in consumer-facing industries
• Proven track record managing large, complex accounts with multiple stakeholders
• Experience in partnership development and channel management with major retail or distribution partners
• Demonstrated experience in telesales
• Demonstrated success in driving significant revenue growth and account expansion
• Exceptional relationship-building and stakeholder management abilities
• Strong analytical skills with ability to identify growth opportunities and develop strategic account plans
• Experience navigating complex organizational structures and identifying key decision-makers
• Proven ability to manage diverse personalities and competing interests in partnership environments
• Strong negotiation skills and commercial acumen

Leadership Qualities

• Track record of building and leading high-performing sales teams
• Ability to influence and drive results through others
• Strategic thinking with strong execution capabilities
• Outstanding communication and presentation skills

Success Metrics

Success in this role will be measured by:

• Sales Volume and Revenue Growth:
  Meet and exceed monthly and quarterly sales objectives and deliver year-over‑year growth in total customer value
• Account Expansion:
  Increase in average account size and product penetration within existing accounts
• Customer Retention:
  Maintenance of high customer satisfaction and retention rates across large accounts
• Sales order quality:
  Measured by early tenure churn, customer cost to serve and yield
• Team Performance:
  Development of sales team capabilities and achievement of individual and team targets

We’re a people-focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally…