Agentic AI Lead

Purpose: The Agentic AI Lead is a hands‑on technical role responsible for designing, building, deploying, and maintaining AI powered agents using Microsoft Copilot Studio, Agent Builder, and Microsoft 365 Copilot. This role uses past experience in AI to enable IFCU teams to automate workflows, enhance productivity, and streamline knowledge access across the organization.

This position directly supports IFCU’s strategic aim to simplify work, modernize collaboration, and improve member outcomes through responsible, secure use of AI.

• Enable Staff Success: Build AI agents that simplify work, reduce manual effort, and free teams to focus on high‑value member interactions.
• Upskill Employees: Provide training, coaching, and micro‑learning on how to effectively use Copilot and AI agents in their daily workflows.
• Reduce Wait Times & Errors: Build tools that automate repetitive tasks, empower frontline staff, and decrease turnaround times for members.
• Enhance Service Quality: Ensure agents retrieve correct, approved information from trusted IFCU knowledge sources to maintain service excellence.
• Advance M365 Adoption: Accelerate organizational use of Copilot in Teams, Outlook, SharePoint, and across the Microsoft 365 suite.
• Build Scalable AI Solutions: Create agents aligned with emerging digital platforms and IFCU’s Modern Work ecosystem.
• Operational Efficiency Gains: Develop AI agents that significantly reduce staff time spent on low‑value tasks, improving productivity per FTE.
• Data‑Driven Value Tracking: Provide metrics on agent performance, time savings, and impact to support financial planning and decision‑making.
• Ensure Responsible AI Use: Follow IFCU’s Responsible AI and data governance frameworks when building and deploying agents.
• Protect Member & Employee Data: Ensure agents only access approved data sources and respect least‑privilege permissions models.
• Monitor Agent Behavior: Regularly test for accuracy, hallucinations, misrouting, or data misinterpretation; remediate quickly.
• Documentation & Audit Readiness: Maintain clear records of agent logic, data connections, permissions, and change history.
• Align with Governance & Controls: Work with Privacy, Security, Risk, and IT Governance to ensure AI agents meet compliance expectations and evolve alongside OSFI‑aligned standards.

Bachelor’s degree in related field.

Completion of related Microsoft Learn paths such as:

• Create agents in Microsoft Copilot Studio
• Extend Microsoft 365 Copilot with AI Agents

Experience with SharePoint architecture, structured content, or knowledge systems. Familiarity and experience with generative AI, RAG based information retrieval, or vector-based knowledge sources.

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other Credit Unions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. We are proudly rooted in Saskatchewan, but our vision is national, or as we like to say, "Made in Sask, Built for Canada".

What sets us apart:

• Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
• Strong focus on Diversity and Inclusion:
  Nearly 22% of Innovation Nation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
• Benefits that start when you do:
  Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.