Engagement Manager

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The Rackspace Public Cloud Professional Services Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of each project and develops and maintains the appropriate environment to support each workstream within it.

Responsible for the project producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Work location:
This role can be worked remotely in Canada, specifically in the provinces of Ontario, British Columbia, and Alberta.



Key Responsibilities :

• Project Management:
• Plan, manage, and drive the delivery of complex infrastructure projects across cloud platforms, on-prem-to-cloud and/or cloud-to-cloud assessments and migrations, security assessments, application modernization, developer tools, databases, and analytics systems.
• Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.
• Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting
• Familiarity with delivering projects to statements of work, detailed scope and budget management
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary
• Stakeholder
  
  Collaboration:
• Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Profile customer stakeholders to gain awareness of differing perspectives
• Risk Management and Issue Resolution:
• Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.
• Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.
• Delivery Standards and Process Improvement:
• Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.
• Continuously refine processes to improve predictability, efficiency, and customer satisfaction.
• Use prescribed guidelines or processes in analyzing situations
• Metrics and Reporting:
• Define and track KPIs to measure project success and organizational impact.
• Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.
• Identify methods for collecting data, performing data analyses, and articulating findings
• Develop simple models to understand the potential impacts of decisions under various scenarios
• Conduct presentations in executive settings to convey project management, risk, and technical information to stakeholders with varying comprehension levels
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance

• Bachelor's Degree in a field related to the role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required
• Minimum of 5 years of experience as a project manager required. Proven track record of managing end-to-end delivery of complex, large-scale projects.
• 3-5 years of experience with customer-facing…