Border Information Services Officer

Border Information Services Officer

Update

Please note that the closing date has been amended.

Canada Border Services Agency - Corporate, Programs and Integration Management Division

Closing date:
January 19, 2026 - 23:59, Pacific Time

Reference number
BSF
25J
- Selection process number
2025-EA-ATL--1101 Location
Edmundston (New Brunswick), Saint John (New Brunswick)
Employment tenure
Specified period Salary
$61,786 to $69,106 Level
PM-01 Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Organization information
For further information on the organization, please visit .

On this page

About the position

Duties
The Border Information Services (BIS) is a contact center that provides information and guidance on CBSA programs, services and initiatives to clients and stakeholders. We provide clients with reliable information in accordance with relevant legislation, polices, guidelines and procedures.
Work environment
The CBSA is the first point of entry for travellers and goods arriving to Canada. We are, in effect, the face of Canada. The CBSA was established in December 2003. Its creation integrated border functions related to customs, immigration, enforcement, and food, plant, and animal inspection. The CBSA supports both national security and economic prosperity by preventing the entry of those travelers or goods posing a potential threat to Canada while at the same time facilitating the flow of people and legitimate goods across the borders.

Why work for us? It’s simple. Our mandate is unique. We are a diverse, inclusive and respectful workforce. As one of the largest public service organizations in Canada, we can offer a variety of interesting and challenging opportunities; and we take your professional development to heart.

Should you require more information, please visit :  line with the Treasury Board Secretariat (TBS) Direction on prescribed presence in the workplace, the Canada Border Service Agency (CBSA) has adopted a fixed day approach to support hybrid arrangements for employees to work a minimum of 3 (three) days per week in their designated work location and a maximum of 2 (two) days per week at their designated telework location, where operationally feasible.

Please note, this requirement is subject to change based on any future shift in hybrid work model direction or following change in operational requirements.

For more information, visit:
Intent of the process
A pool of fully qualified candidates will be established and may be used to staff similar positions, with various tenures, within the Canada Border Services Agency, as well as other federal organizations.
Positions to be filled
2 Important messages
The CBSA is committed to creating a workplace that is respectful of Canada’s two official languages. The imperative staffing of bilingual positions is the norm across Canada. The CBSA must ensure that it has adequate bilingual capacity to implement its mandate and respect the public it serves. In regions designated bilingual for the language of work purposes, management creates an environment conducive to the use of both official languages to allow each employee to work in their official language of choice.

Persons are entitled to participate in the selection process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Acknowledgment of receipt of applications will not be sent;

we will contact candidates when the screening process is completed.

It is the responsibility of the candidate to notify the listed contact person or email address listed below of any pre-approved leave or conflict in schedule throughout the duration of the process in order to facilitate scheduling of assessments. Such notification should take place prior to the leave in…