Travel Consultant Onsite

Ready to turn your passion for travel into a rewarding career?Join our team as a Travel Consultant and earn$21/hour
while enjoying
paid training
through our
industry-leading development program
. We offer
onsite free parking
, a
quarterly bonus
, and a clear path to
internal promotions
—because we believe in growing our talent from within. If you are looking to elevate your career, this is your opportunity to thrive in a supportive, high-energy environment.

We start you off at$21/hour
, because we believe your time and talent deserve to be valued right away. No waiting, no guessing—just fair pay for meaningful work.

You’ll receive
paid training through our industry-leading development program
, so you’re fully equipped to thrive. Whether you’re new to travel consulting or looking to sharpen your skills, we’ve got your back.

We’re serious about internal promotions. If you’re ambitious and ready to grow, we’ll help you get there. Your career path here is clear, and we love seeing our team members rise.

We’ve built a culture that’s
supportive, energetic, and focused on excellence
. You’ll be surrounded by people who care about doing great work and helping each other succeed.

From
free onsite parking
to a
quarterly bonus
, we offer real benefits that make your day-to-day better. It’s our way of saying thank you for the great work you do.

PURPOSE

The Cloud5 Travel Consultant will service our client’s premium Card Members. They will assist with travel plans such as changing, altering or fixing booked travel plans, hotel and restaurant recommendations, booking car rentals and airfare, all while heavily focused on providing extraordinary white-glove customer service. They are responsible for being well-versed in the client’s benefits program in order to tailor the information that is relevant to each Card Member.

The Cloud5 Travel Consultant also strives to solve customer concerns, improve customer service, and maintain and/or improve our client's brand by following up with Card Members when needed. The Cloud5 Travel Consultant demonstrates adaptability, reliability, attention to detail and a strong commitment to customer service excellence.

Responsibilities and Duties

• Deliver efficient, accurate and personalized customer service via in-bound call servicing
• Accurately and consistently adhere to regulatory requirements emphasized in the training journey
• Investigate and provide necessary solutions for complex scenarios
• De-escalate a customer’s stress when unforeseen travel situations arise
• Consult and understand customer needs to deliver a personalized experience
• Plan, modify, and carry out personalized travel itineraries, through booking domestic and international flights, car and/or hotel travel arrangements
• Educate customers on benefits, product offerings, and self-servicing options relevant to the customer’s travel needs
• Put the Customer’s experience at the forefront of everything we do, earning their dedication
• Complete all assigned training as necessary

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

• Exceptional communication skills both written and verbal
• Proven ability to break down complex issues into manageable parts to find logical solutions for the customer
• A passion for building customer loyalty through active listening, building rapport, and providing exceptional customer care
• Experience in demonstrating resiliency in assisting a high value client base
• Previous Call Centre, Sales, and/or Tourism/Hospitality experience considered an asset but not a requirement
• Proven ability to provide extraordinary and empathetic customer service
• Resilient and composed under pressure and constantly evolving circumstances
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Technically proficient and experienced with computer applications and personal devices, with the ability to navigate PC…