Head of Renewal Strategy & Retention

A leading technology firm is seeking a Senior Renewal Manager to ensure customer retention and oversee seamless subscription renewals. The role involves managing customer relationships, developing a robust renewals team, and establishing effective processes to minimize churn. Ideal candidates will have experience in a B2B SaaS environment, strong negotiation skills, and the ability to drive predictable outcomes for client subscriptions.

This position is based in Saint John, New Brunswick and offers a chance to work in a dynamic setting with a focus on customer success.
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