Dispatcher, Security

Job Description

A Dispatcher is a member of a call center which not only handles PBX functions but serves as an essential part of emergency communications during medical, facility, security, and weather‑related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations. As the first point of contact for emergencies and the general public seeking information, a successful candidate will balance excellent customer service with the ability to handle emergencies quickly and decisively.

Specific responsibilities include emergency and non‑emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations.

• Pay Range: $18.39 - $24.99/hour (depending on experience)
• Benefits Eligible:
  No
• Shift Details: PRN/On Call position to fill/cover PTO, sick calls, and any shift. Willing to work mornings, nights, weekends, or holidays as needed.
• Location:
  
  Telecommunications, St. George Regional Hospital

• Supports a centralized 24‑hour call center for facilities experiencing medical, facility, security, or weather‑related emergency events.
• Answers, documents, and dispatches all incoming emergency line calls according to established protocols.
• Follows specific procedures for individual facilities and initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
• Clearly and correctly conducts overhead page announcements per established protocols.
• Quickly ascertains the request of callers—whether public, patient, provider or caregiver—and accurately routes the call.
• Monitors various alarm systems (fire alarms, infant abduction systems, nurse call systems, etc.) and responds accordingly per established protocols.
• Reports any detected irregularities from monitored systems to the appropriate personnel per established protocols.
• Responds to after‑hours calls for covered practices and pages staff and providers as needed and per established procedures (varies per site).
• Performs other call center answering and call routing functions as necessary.
• Is available for on‑call shifts and mandatory overtime as necessary and can respond to alternative work locations during emergency events to maintain continuity of operations.

• Maintains a professional demeanor and adheres to established dispatch protocols.
• Stays calm and effective during busy, high‑stress situations.
• Demonstrates written and oral communication skills.
• Has strong interpersonal communication.
• Can answer a high volume of phone calls.
• Can multitask and prioritize effectively.

• Demonstrated customer service experience.
• Preferred previous experience in a call center.
• Computer and data entry proficiency.
• Preferred high school diploma or GED.

• Needs to see and read information, documents, monitors, and identify equipment and supplies.
• Requires manual dexterity of hands and fingers for precise manipulation of complex equipment, including frequent computer use.
• Must sit for extended periods.
• Can lift and carry up to 10 lbs.
• Must be able to hear, see, and speak proficiently.
• Can respond to audible and visual alarms.

Intermountain Health St. George Regional Hospital

St. George

Utah

0

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness, encompassing living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.