Retail Branch Manager

About The Role

Altabank, Division of Glacier Bank, is looking for a Full-time Retail Branch Manager I for our St George River Road branch.

Summary

To lead and manage the Retail Banking Strategy in branch. To supervise the delivery of services and customer satisfaction through retail bank employees to achieve branch sales goals by delivering products and services to consumer and business customers. Manages the activities to drive the overall branch sales effort to grow consumer and business customers to achieve profitable results. Coordinates with designated leaders, bank partners, and community involvement.

Directs the Relationship Bankers to achieve goals; ensuring compliance with all regulations; with responsibility for identifying and communicating deposit related compliance requirements. Responsible for the management and performance of direct reports.

• Directs and administers the activities of the branch to achieve profit, growth, and customer service objectives by driving behaviors through consistent sales management methodologies. Participates in sales goals and objectives for the branch, and continuously monitors performance against set goals. Ensures the day-to-day activities and initiatives of the branch align with and support the strategy to achieve the business and financial plans for retail banking.
• Reviews branch activity, including staffing, deposits, open & closed accounts and audits. Monitors activity reports for efficiency, and tracks progress against profit and performance objectives. Proactively takes proper corrective action when necessary.
• Coordinates with assigned partners to create a culture of collaboration and referral expectations. Promotes a sales culture and ensures coaching through proper mentoring and appropriate training to understand and refer bank products to reach individual and branch goals. Provides or recommends training for employees on all bank products.
• Oversees and is responsible for progression planning and succession planning to ensure adequate bench strength within branch. Develops employees to their fullest potential and provides challenging opportunities to enhance career growth and promote diversity.
• Responsible for adhering to a calling program that targets existing and prospective customers for all bank products.
• Conducts consistent branch meetings, one on one meetings, partner meetings, and maintains consistent communication with the branch employees and partners. Primary activities include coaching employees in various sales and service performance planning. Demonstrate and role model individual success by contributing individual production to help achieve overall branch goals. Leads the delivery of industry service levels by branch team.
• Ensures employees properly execute banking policies at the branch. Ensures compliance with internal controls, operation procedures and risk management policies. Ensures that transactions and practices of direct reports and all team members within span of control comply with all regulations.
• Works with Retail Area Manager to follow and implement a high-performance growth strategy. Coordinates with branch team members to ensure proper support is in place during sales cycles and identifies and implements effective customer service enhancements.
• Through CRA Activities promotes reputation and social responsibility. Seeks and maintains external relationships and alliances, strengthening the company’s impact on and reputation in the communities served.
• Manages annual performance management and merit processes for direct reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Coordinates with Retail Area Manager and works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resource related manners.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role, including but not limited to, the Bank secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, they should raise, and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Maintains and adheres to working knowledge of security policies, procedures, and Bank systems.
• Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
• Adhere to Altabank Core Values.
• Handles escalated customer problems and complaints.
• Keeps management appropriately informed of area activities and of any significant…