VP of Operations

Description

VP of Operations (Leadership, Systems, Scale)
Location: St. George, Utah (In Office - Travel Required (up to 15 weeks per year))
Reports to: CEO & Co-Founder
Team: 5–7 Area Managers + Customer Experience Support Team

Tagg-N-Go is one of the fastest-growing regional car wash brands in the country. With 30+ locations and ambitious growth on the horizon, we’re looking for an operational leader who can drive performance, scale leadership, and build systems that create consistency and accountability across a growing footprint.

This role reports directly to Quinn Allgood, CEO & Co-Founder, and is a key member of the leadership team. You’ll oversee the operational heart of the business, working closely with cross-functional teams in HR & Training, Marketing, Maintenance, and Customer Experience to ensure we deliver on our brand promise every day.

We’re looking for someone who thrives in leading with accountability, ownership, and knows how to develop people and process. This is a long-term leadership opportunity and is not just to run operations, but to build a world-class team of leaders.

If you care deeply about team performance, clear expectations, and operational excellence and want to build something with staying power, this might be the right fit.

• Operational Excellence Across All Locations: Lead 5–7 Area Managers overseeing 30+ sites. Ensure systems, expectations, and standards are consistent, measurable, and followed.
• Customer Experience & Systems Team: Directly oversee our in-house customer service team, plus internal leaders managing our tech stack (hardware + software).
• Team Leadership & Development: Build a strong leadership pipeline by mentoring Area Managers and ensuring they’re growing bench talent at the site level.
• Performance Management: Drive accountability for key metrics: labor %, net pass growth, revenue, retention, and site-level performance. Enforce scorecard rhythm and elevate problem-solvers.
• Scaling Operations: Refine what’s working, fix what’s broken, and help us scale without sacrificing culture, consistency, or service.
• Cross-Functional Communication: Partner with Marketing, Maintenance, HR, and Customer Support to keep strategy aligned, messages clear, and execution tight.
• Culture Champion: Create a no-excuses, gritty, fast-paced ops culture that inspires pride, ownership, and problem-solving.

Requirements

• 10+ years in operations, with at least 3+ years in a senior leadership role
• Experience in retail, hospitality, consumer services, franchise, or multi-location brands
• Proven track record managing and promoting other managers (Area/Regional/Field Ops roles)
• Strong operational P&L understanding: labor, throughput, customer metrics
• Clear and confident communicator with exceptional follow-through
• Hands‑on coach and people developer, knows how to scale leadership, not just manage operations
• Comfortable with cross‑functional work, can lead alignment without silos
• Doesn’t need layers of corporate support, can build systems from scratch and adapt as needed
• High personal accountability and zero tolerance for mediocrity
• Thrives in the field, build relationships, spot issues early, and lead from the front
• Travel Expectations: This role requires regular travel to support field teams, site performance, and cross‑functional initiatives. Travel frequency will vary based on business needs.

• Competitive salary based on experience
• Profit sharing program
• Unlimited PTO
• Health, Dental, Vision, HSA, EAP
• Matching 401(k)
• Free Car Wash Passes
• Leadership training & development investment
• Annual company summit & leadership events

• This role is active and requires periods of standing, walking, and sitting at a desk.
• Ability to lift, carry, push, or pull up to 50 pounds is necessary.
• Specific vision abilities, including close vision and color differentiation, are required.