Care Coordinator - Bilingual; English​/Spanish

About Primestin Care

At Primestin Care, our mission is to provide access to seamlessly integrated patient-centered healthcare. We are committed to delivering compassionate care that prioritizes the well-being and convenience of our members, ensuring that every interaction is simple, efficient, and tailored to individual needs.

As a Care Coordinator, you'll act as a central point of contact, coordinating various aspects of our members' healthcare needs and fostering strong relationships with providers. If you thrive in a fast-paced environment, possess excellent communication skills, and are committed to making a tangible difference in people's lives, we encourage you to apply!

• Coordinate in-person and urgent care appointments.
• Arrange lab work, imaging, and other necessary healthcare services.
• Assist members with navigating their Planstin and Primestin membership benefits.
• Coordinate mental health support through platforms like Talkspace.
• Manage healthcare referrals and coordinate follow-up care.
• Help members find the right healthcare resources and appropriate providers for virtual care, specialties, labs, and specific needs, even for those outside of St. George, Utah.
• Educate members on Primestin Care member guidelines and the process for qualifying for Primestin Care Office Visit payments, including intake form requirements.

• Secure agreement from providers for acceptance of Primestin Care Direct Pay.
• Contact providers before scheduled appointments to inform them about Planstin and determine their willingness to work with us, either by billing directly or accepting virtual payment cards.
• Assist with provider billing, payment, and contracting processes.
• Actively assist in growing our provider network through contract negotiation.
• Collaborate with members and providers to collect necessary billing codes for surgeries and major medical procedures, coordinating with our claims team for review and processing.

• Fluency in Spanish and English is required. Knowledge of medical terms in both languages is preferred.
• A strong understanding of healthcare coordination principles.
• Excellent communication and interpersonal skills, with the ability to empathetically interact with members and providers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A proactive and problem-solving mindset.
• Experience with healthcare billing and provider relations is a plus.
• This position requires a proactive individual who is dedicated to enhancing the patient experience through effective coordination of care.
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Primestin Care's Employee Benefits
• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental