Sessional Lecturer, INF- Service Design

Overview

Position:
Sessional Lecturer, INF
2224H – Service Design

University:
University of Toronto, Faculty of Information

Term:
Summer Term 2026 – Session F (May – June)

This course (INF
2224H — Service Design) examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping, service blueprinting, storyboarding, ethnomethodological service enactments, and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts. The course emphasizes studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations.

Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course, students will also work on a major group design project. An emphasis will be placed on applied learning projects, in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline.

• Estimate of the course enrolment: 35
• Estimate of TA Support:
  None anticipated. Estimate of 75 hours with enrollment of 36 or greater. Allocation of TA hours, if any, will be based on enrolment numbers.
• Class
  
  Schedule:
  
  TBD. You are required to be located in geographical proximity to the applicable University premises to attend and perform duties on University premises as of the Starting Date.
• Sessional dates of appointment:
  May 1, 2026 – June 31, 2026

• Sessional Lecturer I: $10,696
• Sessional Lecturer I Long Term: $11,445
• Sessional Lecturer II: $11,445
• Sessional Lecturer II Long Term: $11,713
• Sessional Lecturer III: $11,713
• Sessional Lecturer III Long Term: $11,986

• Preferably a completed, or nearly completed, PhD degree in an area related to the course or a Master’s degree plus extensive professional experience in an area related to the course.
• Teaching experience is preferred.

• Preparing course materials
• Delivering course content (e.g., seminars, lectures, and labs)
• Developing and administering course assignments, tests & exams
• Grading
• Holding regular office hours

Feb. 9, 2026

Applicants must submit a CV and a completed CUPE 3902 Unit 3 application form in one pdf file to the attention of Nafiseh Yazdian, Administrative Coordinator, Faculty of Information, 140 St. George Street, University of Toronto. Email: s

This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement. Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II and Sessional Lecturer III in accordance with Article 14:12.

The University of Toronto embraces diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see (Use the "Apply for this Job" box below)..

The University strives to be an equitable and inclusive community and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

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