Passenger Service Coordinator OCC

Primary Job Duties

• Serve as a liaison between Passenger Service and Safety/Security departments
• Serve as the primary liaison for all international customs paperwork and procedures
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities
• Serve as a liaison between Passenger Service and Dispatch to assist in customer satisfaction, reliability, and rapport between departments
• Assist in training the Passenger Service department in the OCC, with various AO techniques
• Provide reporting in relation to decision making and operational opportunities
• Attend Passenger Service training to maintain currency
• Provide OCC customer service advocacy insight concerning cancellations, delays, and reflow
• Work full time

• Prior airline customer service experience required
• Preferred knowledge of American/Delta/United reservations systems
• Preferred knowledge of Sabre Movement Control
• GSC and CRO qualified
• Excellent multi-tasking skills
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Standard office skills (filing, phones, copier, etc.)
• Able to fluently read, write, speak and understand English
• Friendly and outgoing personality
• Self-motivated, team player

• Be at least 18 years of age
• Ability to work in stressful situations
• Ability to sit for extended periods of time
• Ability to travel when required
• Ability to periodically stand, walk and climb stairs
• Complete the online application (qualified applicants will be contacted)
• This is a Department of Transportation Safety Sensitive position.

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

Seniority level: Entry level

Employment type: Full-time

Location: St George, UT

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