Passenger Service Coordinator OCC

Primary Job Duties

The Passenger Service Coordinator serves as the central point in the Operational Control Center (OCC). Their primary role is to provide timely and pertinent passenger service and passenger information to the System Coordinators and Dispatchers regarding critical information.

• Serve as a liaison between Passenger Service and Safety/Security departments
• Serve as the primary liaison for all international customs paperwork and procedures
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities
• Serve as a liaison between Passenger Service and Dispatch to assist in customer satisfaction, reliability, and rapport between departments
• Assist in training the Passenger Service department in the OCC, with various AO techniques
• Provide reporting in relation to decision making and operational opportunities
• Attend Passenger Service training to maintain currency
• Provide OCC customer service advocacy insight, regarding cancellations, delays, and reflow
• Full‑Time

• Prior airline customer service experience required
• Preferred knowledge of American/Delta/United reservations systems
• Preferred knowledge of Sabre Movement Control
• GSC and CRO qualified
• Excellent multi‑tasking skills
• Excellent written and verbal communication skills
• Exceptional Customer Service Skills
• Standard office skills (filing, phones, copier, etc.)
• Able to fluently read, write, speak and understand English
• Friendly and outgoing personality
• Self‑motivated, team player

• Be at least 18 years of age
• Ability to work in stressful situations
• Ability to sit for extended periods of time
• Ability to travel, when required
• Ability to periodically stand, walk and climb stairs
• Complete the online application (qualified applicants will be contacted)
• This is a Department of Transportation Safety Sensitive position.

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.