Customer Care Manager

Overview

Join a Customer-Focused Team – Lead and Elevate Service Excellence at Wixon!

Are you a dynamic and resilient leader with a passion for creating exceptional customer experiences? Wixon, a growing and innovative flavor and spice manufacturer based in Milwaukee, Wisconsin, is seeking a Customer Care Manager to lead our high-performing customer care team.

What You'll Do:

• Perform and supervise all functions of customer service, including price quote administration, order processing, and system maintenance.
• Ensure prompt communication of order fulfillment issues and updates to operations, sales, and customers.
• Handle technical customer services, investigate and resolve product complaints, and coordinate with Procurement, Accounting, and Operations.
• Act as the department liaison for inter-departmental and customer-related issues or changes.
• Lead and develop the customer care team, overseeing day-to-day operations, training, performance management, and team development.

What You Bring:

• Associate’s Degree required;
  Bachelor’s Degree preferred.
• 5+ years of customer relations experience in a manufacturing environment, preferably OEM manufacturing.
• 5+ years of experience in a supervisory role.
• Exceptional multitasking skills with the ability to pivot based on evolving customer needs.
• Excellent written, oral communication, and telephone etiquette skills.
• Proficiency in Microsoft Word and Excel.

Wixon offers much to its employees, including an onsite cafeteria with an employee meal plan, as well as many other competitive benefits which include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term Disability
• Long-term Disability
• Educational Assistance
• 401(k)
• Profit Sharing
• Company Sponsored Employee Events
• Paid Vacation
• Paid Personal Days
• Paid Holidays

Our corporate campus is located in St. Francis, Wisconsin. Visit our website for more company information at

At Wixon, we combine a passion for flavor with a commitment to innovation, customer satisfaction, and operational excellence. If you're looking to grow your career in a supportive environment that values teamwork, creativity, and results—we want to hear from you!