Specialist Distribution

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.

• Provide excellent customer service to retailers via phone, e‑mail, and internal documents.
• Audit loads at the warehouse and retail locations.
• Research credits claimed by retailers for accuracy and loss to the company.
• Work with division sales teams to correct order‑accuracy issues at the retail level to reduce entry errors.
• Assist stores by auditing first‑truck deliveries and supporting order review and processing.
• Oversee third‑party audit function to ensure daily and weekly audited case incentives are achieved.
• Resolve Fresh Department quality issues in collaboration with procurement teams and the warehouse.
• Ensure all product is delivered and no “left‑offs” remain on the dock at the end of the selection cycle.
• Coordinate with routing to deliver left‑off product promptly and issue any credits accordingly.
• Train retailers on AWG ordering and credit reporting systems.
• Develop relationships with retailers to ensure timely communication and support.
• Research special requests as directed by Division Management and members.
• Identify and address issues in stacking, order‑filling accuracy, product quality, and slotting in the warehouse.
• Identify problems related to short‑dated product claims and mis‑rotated products.
• Assist division sales in disposing of outdated, damaged, and discontinued products per company procedures.
• Work with accounting to identify credit‑claim issues from retailers.
• Provide resource information to warehouse management on reported credit issues by product type.
• Conduct store visits to offer assistance, answer questions, and provide documentation to resolve ongoing issues.

• Work successfully in a cross‑functional team environment.
• Work independently and manage own schedule.
• Possess critical thinking and business process analytical skills.
• Travel on variable shifts as required.

• 5+ years customer‑service experience in retail operations.
• 5+ years fresh sales experience at wholesale or retail.
• 5+ years working knowledge and experience in fresh quality control.
• Excellent verbal and written communication skills.
• Proficient in MS Excel.
• BA degree in Business, Marketing, or Accounting (preferred).

Perform bending, squatting, sitting, and reaching from floor level to six feet in height. Maneuver through store back dock loading areas, including tight spaces.

Indoors with adequate cooling, heating, and lighting. Outdoors as needed.

Current Food Safety Certification or obtain within 30 days of hire.

• Valid driver’s license.

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Wholesale

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