Generalist Human Resources

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e‑commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid‑range to premium segments.

The Shared Services Team accompanies and enables others within the Essilor Luxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support Essilor Luxottica’s HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements’ HR needs, and counseling management and/or associates. The HR Generalist also consults on and investigates associate open‑door concerns and brings resolution to the associates’ concerns in a timely manner.

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding policy interpretation, associate behavior, performance management, and associate development.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduce the risk of the Company, build a positive work environment for the associates, and support the Company’s HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverages exceptional active listening skills to issue spot coaching and ask appropriate follow‑up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
• Effectively utilizes computer systems to capture issue details without bias (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.

• 5+ years of Employee Relations experience or related HR experience
• Excellent customer service, communication and interpersonal skills
• Excellent active listening and comprehension skills
• Willing and capable of independently making decisions
• Demonstrates customer sensitivity; includes development of consultative approach to resolve issues
• Ability to remain calm and demonstrate flexibility in high‑pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Ability to maintain confidentiality
• Excellent written and verbal communications
• Strong critical thinking skills
• Strong attention to detail
• Knowledge of Federal and State Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

• PHR or…