Business Systems Administrator

Falcon National Bank is dedicated to fostering long-lasting relationships with customers, communities, and colleagues. With a commitment to integrity, the bank provides trusted financial solutions and exceptional service to create the best possible banking experience. Falcon National Bank is known for its reliability, effective execution, and focus on customer satisfaction. The company operates with a mission to rise to every occasion while delivering outstanding service.

We are seeking a full-time, remote/hybrid Business Systems Administrator to join our team. The Business Systems Administrator will provide support for lending systems to ensure that our lending systems are providing solutions to the business as well as being fully utilized. This position also serves, as a liaison between IT and various departments to facilitate the implementation of business requirements related to the lending systems.

This includes serving as a technical resource during the discovery, testing, change management, and post-implementation support phases of projects.

• Administration and oversight of day-to-day configuration, support, maintenance, reporting, and overall improvement of Lending systems to include Abrigo, Aurora, Laser Pro and any other system that touches the Lending process
• Collaborate with lending staff to optimize system processes, reduce loan origination times, and help manage credit risk with effective monitoring and reporting tools
• Identify and assist in implementation of processes that will streamline the loan approval process, automate loan data capture, enhance credit decision workflow, and support loan growth initiatives
• Ensure accurate data integration, proper user setup, and security in lending systems
• Identify and resolve end user problems in an effective and timely manner
• Collaborate with Information Technology and business units to deliver integrated, seamless banking experiences
• Ensure all lending systems activities align with applicable regulatory requirements and internal compliance frameworks
• Monitor system performance and user feedback to proactively identify and address opportunities for optimization
• Implement and complete all lending system upgrades
• Maintain complete documentation instructions for daily, monthly and yearly processes with all lending applications
• Research, implement, test, and review new products and features
• Streamline and standardize processes within the core and network environment
• Assist with daily, monthly, and annual duties within the lending system processes
• Respond to user inquiries and system alerts, providing timely resolutions to application challenges
• Create and maintain documentation for application configurations, processes, and operational procedures
• Create and maintain reports for various departments

• Strong analytical skills for identifying and resolving system-related issues
• Proficiency in system administration and troubleshooting
• Technical support expertise to assist users and address technical challenges
• Knowledge of financial systems and banking applications is a plus
• Bachelor's degree in finance, business administration, or other business-related degree;
• Minimum of four years of related experience at a bank or other financial institution; or an equivalent combination of education and experience is required.
• Experience in Application Management, Testing, Project Management, Change Management, and Release Management