Support Associate; Spanish Bilingual

Pay or shift range: $21 USD to $25 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Must be in the St. Cloud area and have a reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE:

Full‑Time, Tuesday-Friday 7:00am-4:00pm CST & every Saturday 7:30am-4:30pm CST

COMPENSATION:
Starting Pay $21 – $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

Are you looking for an opportunity to make a meaningful impact by helping people and solving problems? PCI is seeking a Spanish Bilingual Client Support Associate who is client‑focused, detail‑oriented, and eager to support customers in a dynamic environment. You’ll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience.

This is an exciting opportunity to gain hands‑on experience in a client service setting and contribute to the success of a fast‑paced team where you can grow your career in a financial service and customer solutions.

• Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
• Verify client identities and clearly explain financing terms to build trust and understanding.
• Provide real‑time technical assistance and troubleshooting for customers navigating application and contract issues.
• Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
• Review and confirm loan and contract details to ensure accuracy and customer satisfaction.

Must‑Have

Qualifications:

• High School diploma or GED.
• Previous experience in a customer service or client-facing role.
• Bilingual fluency in Spanish and English with strong written and verbal communication skills.

Nice to have but not Required! (We’ll train you!):

• Experience in a call center or high‑volume support environment.
• Proficiency in Microsoft Office software.

• Schedule:
  
  Full‑Time, Tuesday-Friday 7:00am-4:00pm CST & every Saturday 7:30am-4:30pm CST
• Work Setting:
  In‑Office

• Starting Pay: $21 - $25 per hour.
• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple minutes! Submit your resume on our website at

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.