Technical Support Analyst

Technology Partners is currently seeking a talented Technical Support Analyst.

Do you have experience infirst-level troubleshooting for hardware, software, and network issues within a professional Help Desk environment?

Let us help you make your next big career move a reality!

As a key member of the Infrastructure & Operations team, you will play a crucial role in providing technical assistance and support to end-users. You will ensure the smooth operation of IT infrastructure by resolving technical issues promptly, maintaining high levels of user satisfaction, and contributing to the overall stability of the IT environment. This role requires a blend of technical expertise, methodical problem-solving, and a customer‑centric approach to support desktops, laptops, mobile devices, and core software applications.

• Respond promptly to technical support requests via phone, email, or ticketing systems, providing first-level troubleshooting for hardware and software.
• Assist end-users with the setup, configuration, and troubleshooting of workstations, mobile devices, and peripherals.
• Install, update, and configure operating systems and software applications while resolving compatibility or error‑related issues.
• Diagnose hardware malfunctions and coordinate necessary repairs or replacements while maintaining an accurate asset inventory.
• Support basic network connectivity, including internet and VPN troubleshooting, escalating complex issues when necessary.
• Create and update knowledge base articles and FAQs to empower end-users with self‑help resources.
• Conduct training sessions for users on IT tools, security awareness, and best practices.
• Ensure organizational adherence to IT policies and security protocols, reporting potential breaches immediately.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional work experience).
• Proven experience in technical support, specifically within a Help Desk or Service Desk environment.
• Strong functional knowledge of Windows operating systems.
• Familiarity with common productivity tools, software applications, and collaboration platforms.
• Excellent methodical troubleshooting skills and the ability to solve complex technical problems.
• Exceptional communication and customer service skills with an empathetic approach to user support.

• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Hands‑on experience with enterprise ticketing systems (e.g., Service Now, Zendesk, Fresh Service).
• Proficiency with remote support tools for virtual troubleshooting.
• Experience in user training and developing technical documentation.

$43,400 - $62,000 per year

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement.

If this position sounds like you,
WE SHOULD TALK!

Your better future is ready, and we want to put the right tools in your hands to get you there. Let’s go!

Technical Support Analyst, Help Desk, Service Desk, IT Support, Windows Troubleshooting, Hardware Support, Software Configuration, Desktop Support

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All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level.

Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines.