Hotel Front Desk Clerk FullTime

Responsibilities

• Greet and assist guests in a warm, professional manner following IHG service standards
• Complete guest check-ins and check-outs accurately and efficiently
• Handle reservations, room assignments, and payment processing
• Respond to guest inquiries, concerns, and requests promptly and professionally
• Maintain accurate guest records and ensure data integrity within the PMS
• Follow all hotel policies, procedures, and brand standards
• Communicate effectively with housekeeping, maintenance, and management
• Ensure compliance with safety, security, and credit card handling procedures

• Minimum of 1 year hotel front desk experience required
• Hands-on experience using Opera and/or Hotel Key PMS systems required
• Previous experience working at an IHG-branded property or familiarity with IHG brand standards and service culture
• Strong understanding of and ability to deliver IHG’s “True Hospitality” service standards
• Excellent guest service skills with a professional, friendly, and welcoming demeanor
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and remain organized in a fast-paced environment
• Comfortable handling cash, credit card transactions, and balancing shift reports
• Strong attention to detail and accuracy
• Ability to professionally handle guest concerns and resolve issues in alignment with IHG guest recovery standards
• Reliable, punctual, and dependable attendance
• Ability to work independently and collaboratively as part of a team
• Flexible availability, including mornings, evenings, overnights, weekends, and holidays
• Basic computer proficiency (email, Microsoft Office, and web-based systems)
• Knowledge of hotel safety, security, and guest confidentiality standards
• Ability to stand for extended periods

$16 hourly to start