One Stop Operator; part-time

Overview

Primary Position Objectives
The One-Stop Operator will develop positive and collaborative mutual working relationships with One-Stop Partner staff in a matrix-based leadership environment, this includes having a physical presence on-site at the job center 100% of the time. This individual will facilitate integrated partnerships that seamlessly incorporate services for the common customers served by multiple program partners of the AJC. Additionally, the One-Stop Operator will develop and implement operational policies that reflect an integrated system of performance and communication and use technology to achieve integration and expanded service offerings.

One Stop Operator (part-time)

Reports To Operations Director

Department St. Charles One Stop Program

FLSA STATUS Non-Exempt

The One-Stop Operator will develop positive and collaborative mutual working relationships with One-Stop Partner staff in a matrix-based leadership environment, this includes having a physical presence on-site at the job center 100% of the time. This individual will facilitate integrated partnerships that seamlessly incorporate services for the common customers served by multiple program partners of the AJC. Additionally, the One-Stop Operator will develop and implement operational policies that reflect an integrated system of performance and communication and use technology to achieve integration and expanded service offerings.

Position is 20 hours per week.

Brief Description of Duties

Administration

Procedures

• Develop an in-depth understanding of the One-Stop Partner programs, services, and performance requirements
• Coordinate internal communication with core and required partners through regular meetings, face-to-face, and other forms of oral and written communication
• Evaluate customer satisfaction survey data and propose service strategy changes to the St. Charles County WDB based on findings; maintain an 85% customer satisfaction rate
• Develop and facilitate training for team members in collaboration with the core partners on partner programs and promote educational opportunities
• Assist the St. Charles County WDB in ensuring all partners are fulfilling responsibilities as outlined in the Memorandum of Understanding (MOU)
• Oversee and manage the referral process and recommend and assist in the development of strategies to increase partner referrals and co-enrollments
• Implement strategies to create a workforce culture where information is shared across partners, and system technological barriers are overcome
• Manage the One-Stop certification continuous improvement process for the St. Charles One Stop Workforce Center
• Use technological solutions to implement tracking systems, improve external communication and improve systemwide outcomes and data collection
• Populate and submit various forms of reports to the St. Charles County WDB
• Support the St. Charles One Stop Workforce Center by assisting with the front desk and assisting clients navigate MOJobs/ resume building/ workshops as needed
• Other
  
  Job Duties:
  
  Other duties and special projects as needed to meet overall company objectives

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime

Effective

Communication

• Present information both clearly and concisely and regularly confirms correct interpretation of information
• Very high standard of communication skills both written and oral for the presentation of facts and ideas
• Written communication must be clear, concise, easy to read and comprehend

Organization of Work

• Demonstrate the ability to handle several projects simultaneously
• Implement the key principles of time management, task allocation and priority assignment in addition to personal organization
• Continually seek ways to improve the service provided via development of professional skills and personal growth
• Initiate and respond to suggestions for improving service

• Progressive responsibility in management and workforce development program operations.
• Requires ability to generate respect and trust from staff and external constituencies.
• Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
• Excellent written and verbal communication skill and the ability to work with minimal direction
• Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel

Experience:

Minimum of 3 years of progressive responsibility in Workforce Development…