HostCashier Charter Modern Tavern

Overview

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Actively build and retain guest relations and mentor other team members while providing superior guest service. Demonstrate resiliency to deal with difficult guests in all business conditions and work harmoniously with guests.
• Greet guests in a friendly, courteous manner and arrange for seating; monitor room atmosphere.
• Provide information on all aspects of Boyd Gaming services and facilities to guests.
• Quote accurate waiting times and handle guest waiting lists or reservations in accordance with established procedures.
• Act as a liaison between service staff and casino hosts to obtain camps for guests.
• In front-of-house areas, greet guests in a friendly, courteous manner and answer inquiries before completing sales transactions, ensuring customer satisfaction.
• Answer telephones and handle guest inquiries in person or by telephone.
• Check all supplies, ensuring adequate stock levels.
• Responsible for the security and accuracy of assigned bank and accountable for any and all cash shortages.
• Assist with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Possess the ability to use a cash register and distinguish between different denominations of currency to make correct change.
• Read ticket totals, total credit vouchers and log checks.
• Restock needed materials and retrieve dropped items.
• Communicate effectively with customers and all levels of employees; move around all work areas efficiently.
• Operate in a work environment with varying levels of noise, crowds and smoke, depending on customer volume.

(Related education and experience may be interchangeable on a year for year basis)

• Basic mathematical skills.
• Excellent customer service skills.
• Experience in fine dining preferred.

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions.
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 18 years of age
• Delivers superior internal and external guest service in Boyd Style.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state, or local protected class.