CCN HFW Family Support Specialist

Overview

Position: CCN HFW Family Support Specialist

Location: St. Charles, IL

Job :

# of Openings: 1

CCN HFW Family Support Specialist

Utilizing a personal vehicle, the Family Support Specialist provides transportation services, courier and administrative support to clients, case managers, supervisors, ADOP’s and DOP, agency and its geographical area. Serves as a primary support to the case managers with administrative tasks.

• Provides approved transportation to clients when requested (drives personal vehicle 90% of the time)
• Transports children to various appointments and locations during hours indicated on the referral form
• Maintains appropriate and respectful communication with co-workers and leadership
• Responds to emails within 24 hours, responds to text or phone calls within an hour from assigned supervisor or leadership
• Attends and participates in weekly and monthly meetings with staff and training sessions as required by the specific job or department
• Observes and submits accurate written documentation on the service provided and the functioning of individuals and families as required by specific job or department
• Serves as a liaison with collaterals such as DCF, schools, etc.
• Shadows an experienced transporter within the first 30 days of hire
• Submits expense vouchers, renews driver’s license, and ensures automobile insurance coverage is up to date
• Communicates barriers to completing any request immediately to ensure other arrangements can be made (via email, text, or face-to-face with the assigned supervisor)
• Works cooperatively with other agencies, caseworkers, transporters, and family support services
• Collaborates with Office Assistant and fellow Family Support Specialist to meet transportation needs; coordinates with the assigned supervisor, client and caregivers
• Ensures safety of the child during transports
• Courier documents to courthouse, agency locations, attorneys or other required areas and obtain signatures of completed deliveries when required
• Supervises and documents parent/child/visitation. Provide a written summary of the visit to the assigned case manager or supervisor within 48 hours. Immediately report any child safety concerns to the supervisor
• Maintains mileage log and documentation reports in a timely manner to receive authorized travel reimbursement for services provided
• Assists in file maintenance when requested, including preparing documents to be filed in the physical case file
• Must be able to lift, carry, and move a 25 lb child in a car seat

Education
:
High School diploma/GED

Experience
: up to 2 years’ experience with transportation; 1-2 years in a childcare field

Other
:
Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance; geographic knowledge of the area

• Competitive pay and benefits, plus tuition reimbursement
• Generous vacation and PTO plans
• Health, dental, vision, 403b Retirement, flexible spending accounts, Agency paid life and LTD, supplemental life insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities on site-based Center Management Teams
• Relocation assistance is available

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Wisconsin, Missouri and Florida
• Fiscally stable, $50 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace. One Hope United participates in eVerify.

Note: In the spirit of caring for one another and our community, upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.