Director of Conference Services

Q Center is looking for a Director of Conference Services to join our team!

The Director of Conference Services is responsible for the planning, organization, development and direction of the overall operation of Chemical Conferences Services department, including conference audio visual (AV) and shipping and receiving. This position provides vision, leadership, strategic direction and development of the department and will drive financial success and client, guest and associate satisfaction. They will work to establish goals and objectives that align with the overall property goals and objectives for the department.

The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.

Starting rate for this position кеү $90,000/year.

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

• High School diploma or equivalent and/or experience in a related field required.
• Minimum of 5 years of supervisory experience required.
• Minimum of 7 бити years of progressive experience in hospitality management; or a 4‑year college degree and at least 3 years of related experience required.
• Proficient computer knowledge/skills required.

• Flexible, weekends and long hours sometimes required.
• Heavy work – exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated and identify opportunities for improvement for the department.
• Review, analyze, and evaluate business procedures.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use
  887 materials.
• Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, purchasing, hardware acquisitions, and facilities are in line with Q Center’s business plan and vision.
• Ensure work environments are adequate and safe.
• Establish and maintain relationships with third parties/vendors, overseeing and managing vendor contracts.
• Keep abreast of market trends and competitor activities.
• Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures.
• Interview candidates for open department management positions and follow standards for hiring approvals.
• Organize and oversee the work and schedules of departmental managers and/or supervisors.
• Conduct associate performance reviews in accordance with Q Center standards.
• Motivate, coach and counsel all department management according to Q Center Policy.
• Establish and administer department budgets, developing short‑term and long‑term financial and operational plans that support the overall objectives of Q Center.
• Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives.
• Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire staff to explain changes, answer questions, and maintain morale.
• Improve associate and guest satisfaction through policy and procedural changes.
• Lead coordination and integration of efforts among departments to produce better communication, smoother workflow, and more cost‑effective business processes.
• Project a positive image of the organization to associates, guests, industry, and community.
• Perform other related duties as assigned.
• Monitor performance of department through analysis of customer and client satisfaction systems and financial reports; recommend…