Assistant Store Leader

Assistant Store Leader, Specialty

The successful individual will leverage their proficiency in retail to… Client & Service Expert:

• Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
• Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thank you note program.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

• Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
• Responsible for assuming the SL role in manager’s absence.
• Lead by example with the achievement of personal sales goals.
• Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
• Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
• Conduct ongoing review and assessment of employee performance.

• Understand and able to communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
• Communicate merchandise sell‑through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
• Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
• Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

• Minimum 3 years management experience in a comparable retail environment
• College degree preferred
• Prior Luxury Goods Experience Preferred
• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable in making decisions and mediating conflict within a team-environment
• Proficiency in windows-based software such as excel, word and outlook.

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

• Drive for Results:
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity:
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interp…