Gift Shop Sales Associate

Location: National Shrine of Our Lady of La Leche - St. Augustine, FL

Reports To:

Operations Manager

Part-time 20 Hours/week

Starting Pay: $14.00 per hour

FLSA:
Hourly Non-Exempt

The Gift Shop Sales Associate works under the direction of the Operations Manager to aid in all Gift Shop retail locations' customer activities and sales. The Associate is responsible for customer-facing interactions and merchandise transactions, with a focus on building lasting customer relationships. This person is also an ambassador for guests visiting the Shrine and hiking on the First Coast Camino, assisting with general questions and guidance.

The Associate assists and promotes the rich history, culture, and religious significance of the National Shrine & Mission and the community of the faithful, where people gather for spiritual devotion and pilgrimage.

• Serves in the main Shrine gift shop, Kiosk, or other designated satellite locations as required.
• Greets customers and assists them with finding desired merchandise.
• Answers telephone calls to the gift shop.
• Conducts transactions in the Counterpoint retail system.
• Restocks and reorders shelves for an orderly appearance.
• Complies with established security, sales, and recordkeeping procedures and practices.
• Assists with periodic and annual inventory audits.
• Monitors inventory levels and documents shortages in the Suggested Purchase Order (SPO) book.
• Promotes a team environment and assists with training new sales associates.
• Maintains a neat, clean, and organized shop appearance with periodic dusting and sweeping.
• Be a model of professional behavior and the Catholic faith.
• Performs other duties as required by the Operations Manager.
• Works weekends and nights to support operational demands.

• The ability to respect, promote, accommodate, and not be in conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic faith.
• A High School degree or equivalent.
• Preferred:
  One (1) year of experience in retail sales operations and customer service experience.
• This role requires a proactive, charismatic, detail-oriented professional who thrives in a fast-paced retail environment.
• Positive Attitude – Maintains an optimistic outlook, expecting good outcomes, and encourages purchases and repeat visits.
• Empathy & Active Listening - Understands and genuinely cares for customer needs and emotions.
• Communication Skills - Clear, friendly interaction builds trust.
• Adaptability - Handle diverse customers and unexpected situations.
• Product & Brand Knowledge - Increases confidence and upselling ability.
• Teamwork & Reliability – Team members who communicate openly, support and encourage each other, can depend on each other, in a positive collaborative environment.
• Attention to Detail - Ensures accuracy in transactions and displays.
• Sales Awareness - Balances service with revenue goals to further the mission.
• Important attributes for this position are ambitious, assertive, extroverted, enthusiastic, confident, optimistic, persuasive, and the ability to motivate self and others.
• Ability to produce concise reports and recommendations and articulate and inspire commitment to a shared vision.
• Must be a goal-oriented and self-motivated individual who can demonstrate accountability, initiative, creativity, and focus in a rapidly changing environment. Must be able to organize and prioritize work, be proactive, resolve complex problems, follow through, and simultaneously manage multiple priorities.
• Ability to respect and value the cultural richness that makes up the Church and society and strives to celebrate commonalities and differences among various groups.
• Must successfully pass the required criminal background check prior to employment and must maintain this clearance throughout employment.
• Must be willing to work weekends and holidays.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…