Instructional Designer

Job Title:

Instructional Designer

Department:
Franchise Enablement

Position

Reports to:

Sr. Manager of Franchise Enablement

Employment: W2, Full-Time, Salary, Exempt

Location:

Remote. Candidates must be based in either the Eastern Standard or Central Time zones, Florida preferred. If you do not reside in this region, please review our complete list of job openings for possible other regions of the United States.

Are you the best at what you do and want to love where you work? Are you a true flavor enthusiast with a zest for adventure? Want to work with a TEA-m full of sugary sweet, never salty (unless we sell it) band of characters who take their work seriously but never themselves? If this sounds like you and you too love corny puns, you may be the key ingredient we’re missing.

See what we did there? Apply now, and let your culinary imagination run wild with us!

The Spice & Tea Exchange® is looking for energetic people who have a passion for life and food. Our mission is creating and sharing the experience of a more flavorful life, and our employees strive to make that happen every day for our customers, our franchisees and each other. The employee experience at The Spice & Tea Exchange is unique and rewarding, and if you have this same passion for flavor, we have a seat for you at our table.

The Instructional Designer is responsible for designing, building, and maintaining effective, engaging, and scalable training resources for franchise owners and their teams nationwide. Working cross-functionally, the Instructional Designer translates business needs into effective learning solutions across eLearning, virtual learning, job aids, and training presentations.

This role also serves as primary administrator for the Learning Management System and Knowledge Base, ensuring scalability, content accuracy, usability, and continuous improvement. The ideal candidate is a tech-savvy and creative detail-oriented learning professional who excels at building intuitive engaging learning and enabling consistent, high-quality training across a growing franchise network.

• Develop and maintain expertise in The Spice & Tea Exchange® mission, values, products, processes, and franchise operations.
• Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams.
• Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations.
• Serve as primary administrator for the Learning Management System (LMS) and Knowledge Base, ensuring accuracy, accessibility, and continuous improvement.
• Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions.
• Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement.
• Apply adult learning principles and evaluation frameworks (e.g., Bloom’s Taxonomy, Kirkpatrick Levels) to assess and improve training effectiveness.
• Identify, track, and communicate training KPIs and performance metrics to support franchise growth and operational consistency.
• Collaborate with Franchise Enablement and Operations teams to support execution of performance-focused learning initiatives.
• Design and maintain store-level learning pathways, including Spice Universi Tea curriculum and resources.
• Develop training content using tools such as Microsoft 365, Canva, Articulate 360, Kahoot, and LMS platforms.
• Support the design, launch, and optimization of new learning technologies, systems, and tools.
• Foster a culture of continuous learning and exceptional guest experience across the franchise system.

• 3+ years of experience crafting programs, managing learning goals, and using LMS/eLearning tools.
• Bachelor’s degree in Instructional Design, Learning & Development, Organizational/Behavioral Psychology, Communications, or a related field, preferred.
• Proven experience as an Instructional Designer in a corporate or retail learning environment.
• Portfolio of instructional…