Front Desk Associate

We are looking for a Front Desk Associate (or as we call it, a WOW Coordinator) to join our team at DLP Capital Headquarters! A WOW Coordinator is the first point of contact for visitors, tenants, and guests at our esteemed location which houses diverse commercial tenants.

This role is crucial in creating a positive and professional atmosphere, ensuring a seamless and welcoming experience for everyone entering the premises.

If you thrive on making a great first impression, this is the perfect opportunity!

• Location: DLP Capital - 405 Golfway W Drive, St Augustine, FL 32095
• Compensation: $18.00 - $23.00 Hourly, dependent on experience
• Position Type: Full-time, In office
  - Monday through Friday, 8:15 AM
  -5:00 PM

• Welcome working in and thriving in a fast-paced environment
• Able to lift 20-25 pounds
• Minimum of 2 years of client-facing experience
• Leasing or Property Management experience is a plus
• Basic computer literacy skills and talent for technology
• Advanced written and verbal communication skills
• Polite, friendly, and self-assured attitude
• Skills in multitasking and good time management

• Oversee deliveries to the lobby/mailroom area.
• Assist in answering all incoming phone calls by the second ring.
• Ability to listen actively and handle emotional residents with professionalism.
• Act as the primary point of contact for tenant inquiries, and complaints ensuring all submissions are logged in the property management software.
• Manage building key fobs (issue/track/log/ collect/ replacement).
• Keep the front lobby neat and professional-looking at all times.
• Process important queries and manage customer expectations in a polite and friendly manner. Ability to listen actively and handle emotional residents with professionalism.
• Accomplish office tasks and follow up through to completion.
• Serve as a backup to the other Executive and Administrative assistants.
• Serve as the first person that visitors and callers to the St. Augustine's office interacts with, representing DLP in a professional and kind way.
• Greet and Check-in DLP guests/visitors.
• Be part of the Office Administration team responsible for maintaining a professional and pleasant office environment, including ordering supplies, managing vendor relations, keeping an eye out for improvements, etc.
• Be part of the Sunshine team and attend all meetings.
• Deliver a WOW Service to customers, clients, visitors, and team members, maintaining a professional environment.
• Act as a WOW concierge to our investors for their vacation rental reservations. Providing additional local area information for their stays.
• Other duties as assigned.

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact.
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions.
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for twelve consecutive years.

We finance the building of Thriving Communities.

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves.
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners.
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.
• We strive to Live Fully, finding fulfillment in all areas of our lives.