Client Service Coordinator

Client Service Coordinator Job Listing at Banfield Pet Hospital in St. Augustine, FL (Job  R-228410)

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

A career at
Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, efficient manner to influence clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring comfort and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and applying proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – We use resources fully, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional: Preventative care and OWP, Communication Skills, Client Service Skills, Priority Setting, Time Management

• Ability to multi-task – manages multiple tasks while maintaining accuracy and calm.
• Communication skills – reads, writes and speaks fluent English with strong grammar and vocabulary.
• Organizational ability – systematically carries out assignments, turning chaos into order.
• Problem solving skills – identifies, analyzes and solves problems with practical solutions.
• Client service skills – provides attentive, courteous and informative service, gaining satisfaction.
• Intellectual ability – follows written or oral instructions accurately.
• Mathematical ability – performs basic calculations and conversions.
• Computer skills – proficient with Word, Excel, Access, Outlook, and specialized software.
• Initiative – uses discretion to find solutions, present options, and take additional responsibility.
• Integrity – adheres to Banfield Pet Hospitals' values and ethics.
• Cooperativeness – works with others, collaborates and shares information promptly.
• Flexibility – adapts to changing situations and performs all assigned tasks.
• Independence – performs tasks and duties without supervision.
• Tolerance for Stress / Resiliency – maintains a positive outlook and composure under stress.

• Ability to work at a computer for long periods of time.
• Comfortable around pets (dogs, cats,…