Inmate Communications Specialist

Primary Purpose

The Inmate Communication Specialist is responsible for general office duties associated with the scheduling and monitoring of all inmate communication services including but not limited to mail, visitation, phones and tablets.

• Minimum:
  High School Diploma or Equivalency
• Valid Florida Driver's License
• Basic Knowledge of general office equipment
• Basic computer skills

• Coordinate/monitor visitations
• Maintain inmate visitation list
• Assist with tablet inventory
• Schedule attorney visits
• Prepare reports or affidavits
• Greet and assist visitors
• Inspect, sort, and distribute inmate mail to include legal mail
• Process and approve passes/reservations for family/friends visitation
• Receive, route, disperse telephone calls/messages
• Maintain files to include backup files
• Prepare purchase requisitions for equipment/supplies
• Other duties assigned

• Report directly to supervisor
• Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
• Maintain confidentiality/security of files and information obtained in the course of employment
• Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
• Provide assistance to citizens, visitors, employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
• Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
• Adhere to leave, overtime and attendance policies/procedures (i.e. arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)

• SJSO Employees
• General Public

• Entry to intermediate level work
• Performs independently under general supervision
• Work requires application of general knowledge of business practices in various situations
• Deals with problems or situations that remain stable
• Does not require independent decision making

• Works in the office inside the Correctional Facility or in the off-site visitation area with indirect contact with the inmates where exposure to elements and/or pathogens is foreseeable
• Normal business hours apply; however, hours are subject to vary and overtime may be necessary including nights, holidays, and weekends
• Sit for long periods
• See at normal range or with accommodations
• Hear at normal level or with accommodations
• Speak understandably
• Manual dexterity
• Ambulate independently
• Frequently grasp/push/pull/bend/squat/lift/carry items up to 20 lbs.
• Occasionally reach above head/kneel/walk/climb/stoop/stand/lift items up to 20 lbs.

Regular attendance is critical to the success of this position and assignment and is required of all Agency personnel.

The list of tasks, policies and proficiencies for this position, as well as any statements contained within this page are considered essential. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description in no way states or implies the listed duties are the only duties to be performed by the employee occupying this position.

Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

See SJSO Policy for additional information on agency expectations.

EFFECTIVE: 06/26/2025

History:
New Job Description