Associate, Technical Trainer; 5D

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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.

We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The Associate Technical Trainer supports the development, delivery, and maintenance of training programs that build employee capability and improve performance. This role updates and creates training materials, delivers hands‑on instruction, evaluates training effectiveness, and partners with Management, Cell Structure Teams (CSTs), and Subject Matter Experts (SMEs) to ensure accuracy and alignment with organizational standards and processes. It also evaluates training effectiveness and recommends improvements to strengthen overall workforce capability.

SHIFT

HOURS:

Monday - Friday 7:00am - 3:30pm with flexibility to change schedule as needed as we are a 24/7 facility.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Observe all safety, sanitation, GMP and HACCP requirements
• Facilitate training sessions for Standard Work, SOPs, and Work Instructions.
• Provide hands‑on coaching for new hires and employees transitioning to new positions.
• Support off‑shift training needs through scheduled check‑ins and meetings.
• Monitor training progress, document completion, and ensure timely trainer/trainee signoffs.
• Maintain SOPs and training content within the Poka system.
• Develop, update, and improve Standard Work documentation.
• Collaborate with CSTs to capture video and photo content for training materials.
• Keep the Training Skills Matrix and OJTs accurate and current for all positions.
• Partner with Trainers and Supervisors to schedule, assign, and track training activities.
• Collaborate with the People & Capability Pillar to prioritize training needs and floor development activities.
• Perform administrative duties such as printing, organizing materials, and tracking completion records.
• Conduct routine check‑ins and training audits to verify quality and adherence to standards.
• Ensure training progression is on schedule and meets the needs of each trainee.
• Evaluate trainer effectiveness and provide feedback for improvement.
• Deliver and coordinate a Train‑the‑Trainer program to standardize trainer capability.
• Follow and reinforce all Safety, Sanitation, GMP, and HACCP requirements.
• Attend additional internal and external training as assigned.
• Day Shift position but must be able to work a flexible shift to accommodate our 24/7 facility.

• Associates Degree in related field, preferred
• Minimum two (2) years’ experience as a Trainer- familiar with Training Within Industry (TWI) and using software to develop training skills and documentation, preferred
• Working experience in a manufacturing environment, preferred
• Must be self‑motivated and able to work in a team‑oriented environment with an emphasis on total customer satisfaction
• Detail oriented and accurate
• Excellent verbal and written communication skills
• Technical writing Skills
• Ability to prioritize, manage and complete projects with tight…