Surgical Scheduler, General Surgery
Listed on 2026-01-20
-
Healthcare
Healthcare Administration, Medical Office, Medical Receptionist
Location: St. Albans
Surgical Scheduler, General Surgery, Full-Time
Job Category: Administrative Support
Requisition Number: SURGI
001302
Posted:
January 12, 2026 | Full-Time | On-site
Northwestern Medical Center, 133 Fairfield Street, St. Albans, VT 05478, USA
DescriptionNMC is currently recruiting a Surgical Scheduler in Northwestern Associates in Surgery. The position is full-time (80 hours bi-weekly), generally M-F 8a-4:30p. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well‑being.
We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.
Hourly Range: $17.50 USD to $24.88 USD
Job SummaryThe Surgical Scheduler must schedule the operating room and ambulatory surgical procedures consistent with the patient’s diagnosis and procedure request. This role requires familiarity with medical terminology and some clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. Excellent customer service skills with patients, employees, and the public are essential. The Scheduler must respond to written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner, and manage a demanding workload in a busy environment with precision.
Pre‑requisitesEducation: High school graduate or GED, medical terminology.
Experience: 1‑3 years in a healthcare setting, preferably with scheduling experience and a demonstrated record of customer service success.
Special
Skills:
Strong reading and writing ability, computer proficiency, extreme organization, and meticulous attention to detail.
Reports To: Director of Business Operations
Other Contacts: Public, patients, visitors, vendors, staff, providers
ScopeMachinery or Equipment Used: Computer, phone
Physical Demands: Prolonged sitting, lifting up to 10#, prolonged computer and telephone work.
Working Conditions: Indoor office environment, noisy with frequent interruptions; may encounter angry or frustrated patients.
Required Protective Equipment: Face mask, face shield, eye protection, gloves, and adherence to social distancing guidelines.
Essential Functions- Ensures maximal efficiency in both group clinic and OR block time.
- Follows guidelines for requesting additional OR or OPD time.
- Coordinates diagnostic and imaging tests to ensure maximum efficiency.
- Interfaces with hospital staff to maintain cohesive patient care.
- Ensures all requirements are met at least 72 hours before surgery.
- High level of interpersonal skills.
- Accurately enters information in the electronic medical record.
- Ensures proper documentation of informed consent for procedures and surgeries.
- Serves as primary contact for patient/family questions about surgery.
- Provides detailed information on test preparations, arrival times, and other directions; follows up on patient queries.
- Confirms patient insurance and obtains prior authorization or communicates the need to relevant parties.
- Ensures patients receive necessary medical clearance and pre‑surgical testing.
- Completes pre‑procedure phone calls and confirms appointment times.
- Reviews discharge instructions and schedules appropriate follow‑up appointments.
Education, experience, and certifications as outlined above, with a strong background in healthcare scheduling and customer service.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.
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