Customer Care Representative

Base pay range

$45,000 - $50,000 per year

Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represent the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a bonus.

• Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
• Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
• Guide new Partners through the onboarding and migrating process
• Host weekly webinars
• Troubleshoot and problem solve quickly to deliver fast responses
• Turn grumpy folks into our biggest fans using empathy, transparency, and de‑escalation
• Become an expert on all things Arketa by learning new tools and keeping our customers educated
• Always advocate for our Partners while also advocating for Arketa
• Report on insights and industry feedback from customers to improve product features

• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
• You have worked behind the desk of a wellness business (e.g., yoga, Pilates, bootcamp studio) using industry software like MBO, Arketa, or an equivalent.
• You have previous experience in a role requiring impeccable written communications across social media and email.
• You have great judgment and can problem‑solve on your feet, always keeping the customer experience in mind.
• You can identify opportunities for process improvement that contribute to a first‑class customer experience.
• You can explain complex issues clearly.
• You are great at multitasking and can manage numerous requests and time demands concurrently while achieving goals.
• You are a team player—trusting that we work together to achieve common goals.
• You are organized, self‑sufficient, and a go‑getter, willing to go above and beyond what is expected.
• You have a four‑year post‑secondary education/Bachelor’s degree (preferred).
• Experience with Intercom, Slack, Notion, and Google Suite is a big plus. If not, the ability to learn new tech quickly is essential.
• You have 1–2 years of experience in a Customer Support, Communications/PR, or social‑oriented role.

• Competitive Salary, Stock Options, and Performance‑based Bonuses
• Comprehensive Medical, Vision and Dental Insurance
• Unlimited PTO
• Annual Company Offsites
• Wellness Reimbursement
• Catered Lunches/Snacks
• Ownership and Opportunity for Advancement

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.