Parts Specialist

Parts Specialist at O'Reilly Auto Parts

Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs.
• Greet retail/walk-in customers in a friendly manner and assist with merchandise selection.
• Assist managers and installer service specialists in serving professional customers.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium items, and offering Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit following company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, freight receival, stocking shelves, fronting, facing, cleaning, etc.
• Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training and certification.
• Perform in-store services for customers where allowed (install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle for deliveries per business needs.
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in store simultaneously.

• Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call .

Entry level

Part-time

Sales and Business Development

Retail