Member Assist Cart Attendant

Join to apply for the Member Assist Cart Attendant role at Sam's Club
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The base pay range is $16.00/hr - $23.00/hr.

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

In the Member Assist – Cart Attendant role, you are responsible for ensuring members see a well‑kept parking lot, helping them with their purchases, ensuring carts are ready and available. You also assist members with loading vehicles and support a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

• You thrive in fast‑paced environments.
• You’re a multi‑tasker at heart.
• You keep member satisfaction as your top priority.
• You can stand for long periods of time while assisting members quickly and accurately.
• You’re a problem solver who tackles obstacles head‑on to ensure each task is completed with excellence.

• Maintaining a positive attitude by smiling, greeting and thanking members.
• Providing exceptional customer service to members across the club as needed, answering any questions they may have.
• Maintaining a clean, neat, and member‑ready area.

What you’ll do:

• Ensure club pickup orders are filled by contacting members to notify when pickup time is delayed; inform members when products are unavailable (e.g., out of stock); offer alternative product options when needed; ensure products are selected and packaged according to company policies and procedures; ensure items are dispensed when members arrive for pickup; resolve member issues and concerns; promote the company’s products and services.
• Maintain safety of facility by conducting safety sweeps; following procedures for handling merchandise; correcting and reporting unsafe situations to facility management.
• Provide member service by acknowledging the member and identifying member needs; assist members with purchasing decisions; process member purchases; assist with payments according to company policies and procedures for different membership and payment types; utilize cash registers to assist members with transactions; locate and organize merchandise; zone the designated areas; resolve member issues and concerns; promote the company’s products and services;
  
  organize and maintain availability of carts/flatbeds; assist members with transporting items; utilize cart retrieval equipment according to company policies and procedures; maintain parking lot cleanliness.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; use the Open Door Policy; apply these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.

Benefits include health, financial, paid time off, and many other programs. For example:

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

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