Alterations Customer Service Representative

Alterations Customer Service Representative

Join the team as an Alterations Customer Service Representative at David’s Bridal
. This role is essential to the success of our Alterations department and focuses on delivering a superior customer experience.

• Competitive hourly pay and team bonuses
• 10% bonus for every referral hired
• Early pay through Dayforce Wallet
• Generous team and employee discounts after first pay period
• Vision and supplemental insurance (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program and legal benefit plans
• Pet and identity theft protection discounts

• Welcome customers with enthusiasm via phone, chat, and in-person; adapt communication style to resolve conflict.
• Use all systems to manage customer flow and deliver a five‑star experience.
• Meet service vows – prepare, welcome, meet needs, and be present, addressing emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously, contributing to store achievement of five‑star service.
• Proactively address concerns and partner with the leadership team.
• Explain how alterations enhance dresses in partnership with the Alterations team.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, store recovery).
• Greet and escort all alteration customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments before final delivery.
• Build long‑term relationships to exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pickups, and first‑quality standards.
• Support cash wrap behaviors and process transactions accurately.
• Seek assistance from the Alterations Manager when issues cannot be resolved.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks as assigned by store management.

• Stand, walk, sit for extended periods; reach for tools; climb stairs; stoop, kneel, crouch, or crawl; lift or move up to 10 pounds.
• Manual dexterity to use POS terminals, count money, steam garments, and perform fittings.
• Visual acuity for close, distant, peripheral vision, and depth perception; use computer and phones for long periods.

• High school diploma or equivalent.
• 1–2 years prior retail experience in an apparel or specialty store.
• Prior sewing experience helpful.
• Experience with computer POS system.

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get paid early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances – Critical Illness, Hospital Indemnity, Accidental Injury
• 401K program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Met Life Hyatt legal plans
• Pet insurance

Our mission at David’s Bridal is to embrace the ideas of diversity, equity, and inclusion. We create a culture where all forms of diversity are celebrated and seen as valuable.

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

• Entry level

• Part‑time

• Other

• Retail