Retail Sales Leader - Saginaw, Midland, Mt MI

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Full time

Salary

Position Description

Primary Duties and Responsibilities (details of the basic job functions):
Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography. Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives. Develop and implement annual sales and captive channel operation strategies and initiatives.

Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations. Execute business plans designed to grow, protect and diversify relationships with current and potential customers. Participate in and/or support corporate-wide initiatives.

Responsibilities include, but are not limited to:

• Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
• Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
• Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel
• Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
• Developing and aligning plans to manage multiple complex competing interests
• Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
• Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
• Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
• Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
• Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
• Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations

Supervisory Responsibilities (briefly describe, if applicable, or indicate none):
Manage sales and service personnel in multiple captive agent locations. Select, hire, train, develop and discipline assigned staff in accordance with ACG Human Recourse policies and procedures.

Education (minimum education and any licensing/certifications):

• High School Diploma or equivalent
• Possession of a valid State Driver’s License
• Currently hold or able to attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
• May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership

Experience
:

• Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
• Experience in managing/leading agents/staff to include some or all of the following:
  Successful development of local insurance sales markets
• Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for agents at multiple locations within assigned geography
• Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance…