Medical Assistant​/Community Health Worker

SCCMHA JOB VACANCY ANNOUNCEMENT CLASSIFICATION:
Care Coordinator - Health Services (Medical Assistant / Community Health Worker) PAY GRADE: $20.36 - $23.68 hourly POSITION SUMMARY

Under the administrative supervision of the Supervisor of Business Practice the Health Home Specialist (HHS) and the clinical supervision of the Chief of Health Services and Integrated Care, supports consumers and health professionals by performing routine tasks and procedures as part of a team approach for providing consumer care. The HHS will function as a health navigator by serving as the first point of contact and responding appropriately to internal or external providers seeking to arrange or clarify consumer care, ensuring that callers receive a same‑day or next workday response.

This position is knowledgeable about and actively supports culturally competent recovery‑based practices; person‑centered planning as a shared decision‑making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma‑informed culture of safety to aid consumers in the recovery process.

• Answer telephones, schedule appointments, perform updating or scanning of consumer medical records.
• Collect biometrics and room consumers.
• Complete documentation in real time.
• Support the appointment registration process for the co‑located primary care provider (Great Lakes Bay Health Centers) and laboratory drawing services (Quest Diagnostics).
• Provide self‑screening tools to consumers, as directed, who are receiving services in the Health Home. Screening tools will be completed by consumers and returned to HHS. Consumer responses will be recorded in SENTRI in real time. Assist consumers who may need help in reading or understanding questions.
• Enhance health home services by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintain accurate, real‑time documentation in Sentri.
• Prioritize responding to staff and consumer inquiries for assistance in navigating a wide array of health care services.
• Work with Health Home team members in a support role with the ability to prioritize and change job duties on short notice to fulfill the needs of the department.
• Provide information and direction to all consumers, visitors, and the general public in a prompt, courteous and professional manner at all times.
• Always maintain consumer confidentiality.
• Utilize Supervisor for guidance and resolution of issues.
• Maintain current knowledge base of SCCMHA offices, department heads, specific services available and locations of other community service agencies.
• Give directions to consumers/visitors coming into the building.
• Assist consumers in coordinating transportation to and from appointments.
• Assist consumers in navigating the Community Mental Health System, including service array, consumer rights, and the appeals and grievance procedures.
• Perform secretarial/receptionist duties for the function of maintaining an effective Health Home department.
• Perform other duties as assigned by Supervisor.
• Work in conjunction with RN and respond to (clinic action request) per policy guidelines.
• Explain the process of medication review, assessments, or evaluations to consumers.
• Maintain clinic equipment and supplies.
• Adhere to the mission, vision, core values and operating principles of SCCMHA at all times.

• Attend and participate in Health Home and Integrated Care staff meetings as scheduled.
• Work in conjunction with security customer services department acting as point person for consumers entering SCCMHA arriving for appointments with the health home.
• Attend meetings, in‑services training, seminars, conferences, and workshops in order to sustain professional competency, as approved by supervisor.
• Be able to work with children and adults with serious mental health diagnoses.
• Other duties as assigned.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed…