Documentation Specialist; On Site

About the Role

Location:

Saginaw, Michigan (On Site)

As a Documentation Specialist at Morley in Saginaw, you’ll manage inbound and outbound documents and communications that support our reacquired vehicle management (RVM) team and process. You’ll help keep cases moving by making sure paperwork is accurate, complete and sent on time.

No automotive experience needed! We’ll train you on everything you need to know.

• Work on-site with a knowledgeable team so you can collaborate and get real-time support
• Do focused, detail-driven work with clear deadlines and daily priorities
• Strengthen your career skills in documentation, compliance and process management

• Review cases for details, attach required documents to each case and provide support to the department
• Assemble and mail designated forms and packets, sending outbound documents by required deadlines
• File and retrieve documents within the center
• Ensure vehicle information is accurate per state guidelines
• Understand project operations and workflow processes so you can support case progress
• Organize the communications strategy and report on daily activity
• Identify, research and resolve document issues for case setup (missing items, incorrect forms, errors, etc.)
• Learn lemon laws related to processing and apply them with the support of management
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus: video link not shown here.

(direct video link: )

• Friendly, casual environment
• Corporate office in Saginaw Township, close to shopping and restaurants
• Access to on-site cafeteria and free workout facility
• Perks like tickets to local events

Live chat with a Morley Talent Acquisition (TA) Specialist ( | chat hours: M-F 8 a.m.

- 5 p.m. Eastern time; closed on some holidays; TA will respond to after-hours questions the next business day).

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Critical thinking skills
• Solid organizational skills and ability to meet deadlines
• Able to work well in a team environment
• Positive self-starter with a strong work ethic
• Computer skills, including Microsoft Office

• High school diploma or equivalent
• One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work on site at our office in Saginaw, Michigan, daily
• Able to work 8 a.m.
  
  - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ta

Thank you for your interest in Morley.

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